Housekeeping and Maintenance Manager

Better Talent

  • New York City, NY
  • $50,000-60,000 per year
  • Permanent
  • Full-time
  • 6 days ago
COMPANY OVERVIEW:Since 2007, Red Cottage Company has been the leader in thoughtfully curated home stays across the Northeast. With a focus on Curated Homes, Exceptional Service, and Brilliant Amenities, we offer a portfolio of unique properties that cater to discerning guests seeking extraordinary experiences.From rustic lodges nestled in nature to modernist escapes that redefine luxury, our homes provide unparalleled access to the best the Catskills, Hudson Valley, Berkshires, Poconos, and beyond have to offer. Each stay is carefully designed to ensure comfort, style, and a seamless connection to the beauty of our region. Discover why Red Cottage is the trusted name for unforgettable getaways.POSITION SUMMARY:The Housekeeping and Maintenance Manager is responsible for overseeing the cleanliness, upkeep, and overall readiness of Red Cottage properties. This role ensures all homes meet brand and guest expectations, coordinates between housekeeping and maintenance teams, and implements systems to maintain high-quality service. This is a hands-on leadership role requiring both strategic oversight and operational execution.RESPONSIBILITIES:Housekeeping Operations:
  • Lead and oversee the housekeeping team to ensure properties are cleaned to high standards.
  • Maintain and refine procedures to ensure consistency and efficiency.
  • Travel within the region regularly to conduct on-site property inspections.
  • Form partnerships with cleaning vendors while providing onboarding and training assistance.
  • Troubleshoot and resolve housekeeping issues in real time, including last-minute turnovers and quality concerns.
  • Visit all new properties to assess cleanliness, create property-specific checklists, and assign and orient a cleaning team.
  • Manage inventory and storage units, including purchasing of supplies.
Maintenance Coordination:
  • Supervise and support the maintenance function and external vendors for routine and emergency repairs.
  • Expand and strengthen the maintenance and caretaker network as needed to ensure reliable coverage.
  • Ensure timely completion of maintenance requests and track response times.
  • Ensure seasonal property preparations, including winterization and summer readiness, are completed.
  • Ensure consistent reporting of maintenance and property condition issues, assisting with damage claims as needed.
  • Participate in the on-call 'Manager on Duty' (MOD) rotation to address urgent and escalated concerns.
QUALIFICATIONS:
  • 2+ years in hospitality operations, housekeeping management, or maintenance leadership.
  • Experience with short-term rental or vacation rental management is an asset.
  • Strong understanding of housekeeping and maintenance best practices.
  • Familiarity with task assignment and ticketing systems.
  • Excellent problem-solving, communication, and leadership skills.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Valid driver’s license and reliable vehicle for property visits and on-call duties.
COMPENSATION & BENEFITS:Annual Salary: $50,000 - $60,000Benefits:
  • Paid time off such as PTO, sick days, and vacation days
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement benefits or accounts

Better Talent