Store Manager (Epsom)
Fexco
- Epsom, Surrey
- £29,055 per year
- Permanent
- Full-time
- Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
- Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
- Managing rotas to ensure staff levels reflect customer needs.
- Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
- Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
- Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.
- Demonstrable supervisory experience ideally obtained in a cash handling environment.
- Excellent customer service experience is essential and experience with foreign currencies is desirable.
- Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
- A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
- Numerate, with good business acumen and strong attention to detail.
- Comfortable communicating across all levels both within the business, and with external customers and suppliers.
- Must be flexible and have a can-do attitude and approach.