Customer Service Representative: Takoradi - First National Bank

• Drive significant growth and profitability in the context of cost management
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Build and maintain strategic relationships with internal and external parties to support the sales strategy.
• Manage the growth of active customer Account Base to increase client base.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines to drive and achieve relevant sales targets.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Contact prospective clients and sell appropriate banking products to achieve sales targets.
• Translate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions.
• Ensure compliance with audit requirements.
• Develop rigorous business cases to drive new, differentiated market growth strategies (e.g. new product and market development) as well as defensive strategies to maintain market share.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ's and processes

• Relevant 3-year industry related degree or diploma
• Minimum 4-5 year's Customer Care/ Call Centre environment experience
• Experience of dealing with high level customer queries in a Customer Care environment.

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