Client Success Manager - Utah
Degreed
- Salt Lake City, UT
- $110,000-130,000 per year
- Permanent
- Full-time
- Understand the client's business objectives and learning strategy
- Develop client-specific action plans to move clients further along with adoption of Degreed
- Maintain account and client progress details in our management and tracking applications to help organize portfolio
- Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
- Identify opportunities to expand the existing client user base
- Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
- Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
- Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
- This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.
- 5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
- 5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
- Prior experience creating and presenting compelling action plans based on metrics, data and client history
- Advanced proficiency with Microsoft Excel and PowerPoint
- Ability to manage and interact with client stakeholders at all levels (Individual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.
- Broad based knowledge of enterprise Learning and Development functions
- Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
- Quick learner - Ability to grasp new concepts and technology quickly
- Understanding of curricula mapping and training needs analysis
- Experience in consulting and professional services and/or experience working in a learning organization
- Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment
- Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
- Dental and vision plans for you and your family
- Employer-paid life insurance, AD&D, short-term disability, and long-term disability
- Company equity
- 401(k) Retirement Savings Plan with up to 4% match
- Company funded HSA and dependent care FSA (pending eligibility)
- Generous Parental Leave
- Unlimited Paid Time Off and 5 sick days per year
- Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
- One-time Home Office Stipend to make your workspace more comfortable
- Monthly internet and phone stipend
- Monthly wellness stipend through Forma
- Wellness programs focused on your financial, physical, and mental wellbeing