Supply Chain Specialist
Align Technology
- Ciudad de México
- Permanente
- Tiempo completo
- Partner global and regional teams to manage operations and fulfilment of our products and auxiliary materials to meet customers demand
- Understand and navigate through complex and challenging local customs, tax and distribution landscape, considering the regional market;
- Monitor and manage freight and logistics partners’ performance for shipping, warehousing and domestic distribution;
- Resolve shipping and distribution related issues and feedbacks with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan;
- Drive improvement initiatives to optimize operations and processes with objectives of (a) reducing cost (b) shortening fulfillment lead-time (c) enhancing customer experience;
- Oversee forecast and coordinate with supply sources for timely replenishment of our products & auxiliary materials;
- Enforce strong inventory control and distribution management in SAP or related system;
- Support Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy (GEOX), Regulatory Compliance, etc;
- Head team to develop, articulate and maintain logistic process documentation;
- Set up team performance assessment KPI and monitoring dashboard;
- Work to maintain accurate Dashboard functionality, Metrics and KPI’s;
- Ensure technical competence of team members through training and development;
- Expedite customer escalations and follow up for prompt resolutions and customer satisfaction;
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity;
- Provide input regarding training needs to customer support’s supervisor of training and quality development.
- Hold a Bachelor's degree in business, logistics, management information systems or a related field;
- 4+ years of experience in the logistics industry or in a similar role managing logistics service providers;
- Experienced with project management tools and managing multiple projects simultaneously;
- Experienced with LEAN / Six Sigma training;
- Experienced with complex problem solving and analysis using statistical methods;
- Knowledge of ERP systems is essential (SAP experience is a definite advantage);
- Strong critical thinking, analytical and decision making skills;
- Advanced English;
- Experience creating business deliverables within the Microsoft Office Suite: Outlook, Excel, PowerPoint, Word and Power BI desirable;
- Able to demonstrate proactive customer service;