Consultant Agency Support

Qantas

Auckland
Permanent
Full-time

9 days ago

Exciting opportunity to be a part of Qantas global sales team
Dynamic, fast paced environment with ongoing learning and development opportunities
Full time permanent opportunity based in Auckland (hybrid working available)

At Qantas, our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers. Working with our offshore Qantas team based in Auckland, you will feel like part of the whanau.As a Consultant Agency Support, you will be responsible for building and fostering strong relationships with our agency trade partners to ensure booking Qantas is their first choice for their customers travel. You will offer solutions and alternatives to assist our customers, process queries and requests and advise on all aspects of our products and services in a timely manner. You will manage workflows and offer the most up to date and knowledgeable service. There are even opportunities to spread your wings further and at times support the New Zealand sales team by representing Qantas at promotional functions, presentations, and seminars as appropriate. You will have direct interaction with our agency trade partners, providing them with excellence in service. You will encourage agents to adhere to sales terms and promote self-service where appropriate. This position plays a key role in maintaining partner relationships and ensuring compliance.What you’ll bring to the role:

Extensive customer service or sales background – ideally within travel or aviation environment
Sound working knowledge of reservation systems or global distribution systems (GDS) and of travel sales
Domestic and international consulting experience with knowledge of airline products and policies
Expert knowledge in airfares and ticketing procedures (including fare interpretation and construction rules)
The ability to identify sales opportunities and anticipate customer needs
Confident use of Microsoft Office applications such as Teams, Outlook & Excel
Proficiency in managing internal and external stakeholders with strong stakeholder management skills
Exceptional communication skills and meticulous attention to detail
Proven ability to work under pressure, prioritise and meet deadlines with a “can do” attitude
Initiative, flexibility and motivation to work as part of a hard-working and collaborative team

Why Qantas:If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our global team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions.Qantas offers employee benefits including discounted air travel and accommodation across the globe, flexible working opportunities, up to 4% Kiwisaver contribution, discounted health insurance, additional leave after 5years service, free flu vaccinations; and a free and confidential employee wellbeing program.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.Applications close: Wednesday, 8th May 2024Applications will only be considered for candidates who have the right to work in New Zealand without restriction or sponsorship.

Qantas

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