Customer Service Dispatcher

Jungheinrich

  • Milton Keynes
  • Contract
  • Full-time
  • 19 days ago
Customer Service DispatcherMilton KeynesWithout Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - and we are very interested in speaking with you further about your career.Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.Role Purpose
  • Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
  • Providing good communication at all times to both internal and external customers.
  • Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
Role Responsibilities
  • Handling and logging of customer call efficiently and by agreed procedure
  • Building strong and positive relationships with customers, engineers, and colleagues
  • Making sure that all customers are regularly being updated about the status of their work
  • Maintenance Planning
  • Allocate and monitor progress of all incoming planned and unplanned work
  • Record and monitor VOR trucks, escalate when and if required
  • Allocate and order Sub-contracted work.
  • Absence planning of engineers in conjunction with Area Service Managers.
  • Process engineer's timesheets, checking for accuracy, productivity, overtime
  • Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
  • Review team resource, skill matrix and primary engineers regularly with team Area Service Managers
  • Participate in internal meetings (Team meetings, Area Service Managers meetings etc.)
  • Monitor engineer's performance and escalate to Area Service Managers where appropriate.
  • Procurement of Engineers Tools & Small materials
In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hoursRole Requirements
  • Strong experience in planning
  • Ability to work under pressure and in a fast-paced environment
  • Ability to communicate on multiple levels
  • IT literate
  • Experience in a service-related industry with focus on work allocation is desirable
Competencies Required:
  • Adaptability
  • Attention to Detail
  • Flexibility
  • Influencing
  • Integrity
  • Resilience and Tenacity
Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits, training courses and on-going career support.Apply for this Job
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First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)How did you hear about this job? *What is the reason for your interest in this role? *What are your salary expectations? *Point of Data Transfer *When you apply to a job on this site, the personal data contained in your application will be collected by Jungheinrich UK Ltd (“Controller”), which is located at Jungheinrich UK Ltd. Sherbourne House, Sherbourne Drive, Tilbrook, Milton Keynes, MK7 8HX. Tel: 01908 363100 and can be contacted by emailing . Controller's data protection officer is Michael Paul, who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at .Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.Acknowledge/ConfirmHow did you hear about this job? *What are your salary expectations? *Jungheinrich UK Limited is an Equal Opportunities Employer which recognises the value of having a diverse and inclusive workplace. We strive to have a workforce which is representative of all sections of society and therefore will not unlawfully discriminate on the grounds of any protected characteristic including but not limited to sex, sexual orientation, race, religion, disability, marital status and gender reassignment. We ask you to take the time to complete the details below to help us to understand the characteristics of the candidates we attract and monitor and review our processes to ensure they are supportive of our aims. The data gathered will not be used as part of any decisions on any potential employment with Jungheinrich UK Limited. *Acknowledge/ConfirmAge *Gender Identity *Marital Status *Ethnic Origin *Do you have a physical or mental health condition, illness, impairment or disability? *Gender Reassignment *Religion *Sexual Orientation *Point of Data Transfer *When you apply to a job on this site, the personal data contained in your application will be collected by Jungheinrich UK Ltd (“Controller”), which is located at Jungheinrich UK Ltd. Sherbourne House, Sherbourne Drive, Tilbrook, Milton Keynes, MK7 8HX. Tel: 01908 363100 and can be contacted by emailing Data.Protection@Jungheinrich.co.uk. Controller's data protection officer is Daniel Sherratt, who can be contacted at Data.Protection@Jungheinrich.co.uk.Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at Data.Protection@Jungheinrich.co.uk.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our

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