Customer Service Dispatcher
Jungheinrich
- Milton Keynes
- Contract
- Full-time
- Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
- Providing good communication at all times to both internal and external customers.
- Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
- Handling and logging of customer call efficiently and by agreed procedure
- Building strong and positive relationships with customers, engineers, and colleagues
- Making sure that all customers are regularly being updated about the status of their work
- Maintenance Planning
- Allocate and monitor progress of all incoming planned and unplanned work
- Record and monitor VOR trucks, escalate when and if required
- Allocate and order Sub-contracted work.
- Absence planning of engineers in conjunction with Area Service Managers.
- Process engineer's timesheets, checking for accuracy, productivity, overtime
- Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
- Review team resource, skill matrix and primary engineers regularly with team Area Service Managers
- Participate in internal meetings (Team meetings, Area Service Managers meetings etc.)
- Monitor engineer's performance and escalate to Area Service Managers where appropriate.
- Procurement of Engineers Tools & Small materials
- Strong experience in planning
- Ability to work under pressure and in a fast-paced environment
- Ability to communicate on multiple levels
- IT literate
- Experience in a service-related industry with focus on work allocation is desirable
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
- Required