Customer Service Tech
D.R. Horton
- Conyers, GA
- Permanent
- Full-time
- Evaluates homeowner repair issues to determine if they are warrantable items
- Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
- Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
- Schedules and manages subcontractors to make designated warranty repairs
- Ensure all repairs are completed within compliance standards
- Certifies warranty work is completed within contractor obligations
- Develop and maintain good rapport with subcontractors and homeowners
- Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
- Processes charge-back documentation and invoices
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work overtime
- Ability to travel overnight
- High school diploma or general education degree (GED)
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- Excel in effective and positive communications
- Work effectively in high pressure situations
- Ability to work independently and be productive without supervision
- Ability to provide a systematic approach in carrying out assignments
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
- Proficiency with MS Office and email
- Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
- Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
- The noise level is generally loud
- Prior customer service experience a plus
- Experience with minor electrical, plumbing and HVAC repair work preferred
- Medical, Vision and Dental
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life Insurance
- Vacation, Sick, Personal Time and Company Holidays