Customer Service Advisor Order Entry (m/f/d)
Linde
- Leça do Balio, Porto
- Permanente
- Horário completo
- You will provide assistance via phone/mail/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business
- Ensuring that the data received from the customers is accurately and timely maintained is part of your job
- Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master
- In addition, you will manage channel requests to the appropriate person responsible for complex requests / responsible area (sales, credit to cash, delivery, etc.)
- Minimum secondary school (High School) is required for this role
- You speak the language required in the specific market (native or C2: Dutch) and English level B1 (preferred)
- SAP/ERP basic knowledge is needed to fulfill this role
- You have previous experience in customer service (Front Office/ Order Entry /Back Office) - preferred
- Further you are able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc)