Customer Platforms Analyst
NBCUniversal
- Belfast
- Permanent
- Full-time
- Building robust and scalable solutions to ensure a seamless experience for all users.
- Identifying and resolving complex technical issues to keep our platforms running smoothly.
- Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures.
- Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements.
- Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program.
- Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates.
- Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms.
- Usage of scores logged in Compete to present GolfPass videos to golfers.
- Using booking data to illustrate how GolfPass could benefit a golfer.
- Using data to inform system changes.
- 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues.
- Exceptional problem-solving skills and the ability to work under pressure.
- Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.