Claims Technician - DUAL Asset
Howden Group Holdings
- Norwich
- Permanent
- Full-time
- To take responsibility for personal caseload, always maintaining an excellent standard of professionalism and service in written and verbal communications.
- To ensure that claims are handled in line with expected standards and in accordance with binding authority agreements with Insurers and regulatory and legal requirements.
- To provide regular reports to the Head of Claims regarding the progress of personal caseload.
- To provide status reports to the Insurers regarding matters falling outside delegated claims handling authority, with particular focus on large losses.
- To provide technical support to the underwriting team regarding claims activities, excess and exclusion options, and other wording assistance which might be needed when dealing with contentious risks.
- To support the Head of Claims in training and mentoring junior colleagues, and ongoing support necessary for the progression of the team.
- To act as a referral for sign-off for by junior colleagues, as appropriate.
- To develop good working relationships with our claims contacts at the various Insurers.
- To identify and report claims trends to the Head of Claims.
- Self-motivated with a willingness to learn and develop.
- The ability to work independently and efficiently is a key skill required for this role, whilst remaining a team player.
- Good organisational skills and ability to set realistic deadlines.
- Good analytical skills and the ability to identify solutions to problems in a timely matter.
- Methodical, accurate and strong attention to detail.
- Ability to communicate effectively and confidently with internal and external contacts.
- All-round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities.
- Competent IT skills with a focus on Excel.
- Resilient and calm under pressure.
- Ideal candidate would have:
- 3 years+ experience handling legal indemnity (or other classes of liability) claims, or
- 5 years+ experience underwriting legal indemnity or other classes of liability insurance, or
- A legal background dealing with real estate and/or contract/insurance law.
- Experienced applicants will be able to demonstrate the following areas of expertise (less experienced applicants will be able to demonstrate these areas following a period of training):
- Good understanding of the general principles of insurance.
- Good understanding of the markets within which DUAL Asset operates including an awareness of competitors.
- Good knowledge of claims-handling processes and regulations.
- Good understanding of Consumer Duty (and other FCA requirements).
- Remain compliant with FCA requirements.
- Obtain appropriate approvals to ensure compliance with company policy, binding authority agreements and regulatory requirements and rules.
- Ensure that own performance, HR and Training and Competence records are up to date and meet the Company’s requirements.
- Maintain accurate records and deal with correspondence appropriately.
- Operates in an honest, professional, and ethical manner.
- Educated to A level standard – Grade A-C (or equivalent)
- Progression towards gaining professional qualifications (CII) is desired, but not essential.
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence