Diagnostic Technician
Volkswagen
- York
- Permanent
- Full-time
- £45,000 OTE dependent upon qualifications and experience.
- £2,500 sign on bonus, paid in the second months salary.
- 34 days annual leave (inc. bank holidays), increasing to 36 days at 5 years' service and 38 days at 10 years' service.
- Flexible working policies including the option of a 4 day week - we are happy to discuss all flexible working options at interview.
- A life assurance plan and a company pension subject to T&C's.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Wellbeing support
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Colleague car purchase scheme
- Long service reward and Loyalty incentives.
- Accurately and skilfully undertake the repair and servicing of vans, ensuring that every job meets the required standards, including the completion of any administrative processes.
- Ensuring that all repair work is completed to the highest standard and within factory timescales.
- Completing and providing accurate diagnostic reports on vehicles, supplying a clear understanding of what and why a repair is needed to the Workshop Manager/Team Leader.
- Evaluating the condition of every vehicle worked on and, where necessary, reporting and documenting all additional work required on both systems and job cards.
- Where applicable, fully explain to customers what is required for a technical repair using language that the customer fully understands.
- Liaising with other departments to facilitate the timely and accurate servicing and repair of vehicles.
- Ensure all work is completed safely and complies with Company, Brand and industry guidelines.
- Previous experience as an accredited/qualified Diagnostic Vehicle Technician, level 3 IMI light vehicle maintenance or City and Guilds equivalent.
- Brand accreditation would be beneficial but not essential as b rand training will be provided, we encourage candidates from all brand backgrounds to apply for the role.
- A customer centric approach, always striving to deliver service above customer expectations.
- An enthusiastic and optimistic manner, taking responsibility for your actions and decisions.
- An organised and methodical approach to problem solving.
- Clear communicator when advising customers on technical issues.
- A driving license free from excessive penalties is essential.