Director of Events| Rio Rancho Events Center
Spectra Experiences
- Rio Rancho, NM
- $50,000-60,000 per year
- Permanent
- Full-time
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
- Oversee event management activities for all facility events. This includes Advance, planning, servicing, and supervising all events.
- Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
- Recruit, interview, select, train, motivate and evaluate Event Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
- Exercise direct supervision over Event Coordinators/Supervisors and Event Staff
- Prepare and approve bi-weekly payroll for all event staff and stagehands.
- Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Coordinate communication between building staff and show staff during load in and load out
- Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all event staff for each event
- Create and distribute detailed data sheets prior to every event
- Function as a liaison between users of the facility and the facility staff
- Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
- Inspect facilities to ensure they are being maintained properly for events
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Develop crowd management and event staffing plans and supervise event staff during events
- Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
- Review and approve final billing to facility users prior to settlement or release of invoice
- Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Conduct planning and operational meetings as required to ensure smooth coordination of event activities
- Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
- Prepare and present regular staff reports and other related correspondence
- Work with other department directors in a variety of tasks
- Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
- Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- Interpret and apply all relevant federal, state and local regulations
- Serve as Event Manager as needed
- Routinely serve as Manager on Duty
- Other duties and responsibilities as assigned
- Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
- Supervisory experience required
- Bachelor’s degree or better from an accredited college or university
- Graduate of IAAM Public Assembly Facility Management School preferred
- Possession of, or ability to obtain a valid CPR certificate
- Possession of, or ability to obtain a valid state driver’s license
- Knowledge of customer service practices
- Knowledge of crowd control
- Ability to prepare, track, control and analyze budgets and event settlements