Program Manager Customer Operations,China-Post & Paket Deutschland

DHL

广东省深圳市
长期
全职

16天前

The Customer Operations department at Deutsche Post & Paket promotes growth and service quality for the largest customers through customized solutions. The Customer Operations teams develop and implement operational solutions in collaboration with customers and colleagues from Sales, Customer Service and Operations, enabling them to meet customer requirements that exceed our operational standards.This includes the development of new network concepts, the planning and management of large customer volumes in the network and customer-specific performance management. A dynamically developing customer group that the Customer Operations team is supporting are large international eCommerce platforms who are establishing global logistics chains from China to Europe.Main tasksDriving Growth

Driving growth and continuous improvement of existing and new P&P customers on the CN-DE lane

Implement high quality tailored made operational solutions as part of a cross-functional international team

Building Relationships

Developing relationships with customer teams in China

Gaining insights und understanding customer requirements with regular on-site visits

Conducting performance reviews with customers

Being a trusted advisor for P&P customers in China

Collaboration

Close collaboration with cross-functional teams within the P&P division in China and Germany, incl. Sales, OPS, Customer Service

Manage interfaces and align requirements with service providers along the CN-DE trade lane, e.g. customs, airports, carriers

Contribution to projects with other business divisions, e.g. DHL Global Forwarding, DHL Express and CSI

Functional requirements

Completed studies in logistics, business administration or equivalent professional training

Strong understanding and experience in international logistics and parcel shipping

Experience in business development and dealing with customers

Experience in cross-functional project management

Very good business fluent Chinese and English skills

Personal requirements

Strong analytical and conceptual skills

Trustworthiness, communication skills and negotiation skills

Independent and structured way of working

Confident appearance and communication with all management levels

Flexibility, mobility for regular business trips

Work Location can be flexible within China

DHL

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