1.Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures根据部门的标准和程序，提供高品质的餐饮服务2.Communicates to his/her superior any difficulties, guest comments and other relevant information与上级交流疑难问题、客人评价和其他相关问题3.Establishes and maintains effective employee working relationships建立和维持有效的工作关系4.Attends and participates in daily briefings and other meetings as scheduled根据日程安排参加每日例会和其他会议5.Attends and participates in training sessions as scheduled根据安排参加培训6.Prepares for service by ensuring:作好服务准备工作确保作到以下几方面：a. Grooming is impeccable and in accordance with naked Retreats personal presentation standards根据裸心酒店集团的个人仪表标准保持完好的个人仪容仪表b. Equipment is clean干净的设备c. Equipment is sorted and stored设备的分类和储存d. Glassware is polished光亮的玻璃器具e. Requirements for special occasions are ready准备特别场合的必要用具f. Music is on合适音量的背景音乐g. Lighting is on合适的照明灯光h. Outlet is ready for service and guest comfort做好餐厅的准备工作以便提供服务和款待客人7. Carries out effective service by ensuring:提供高效的服务，确保做到：a. Guests are greeted and seated问候和带领客人入座b. Explaining and up-selling daily beverage specials解释和出售每日的特色酒水c. Processing food orders accurately准确处理食物点菜单d. Using trays and tray jacks effectively有效运用托盘和托盘架e. Quickly taking food and beverage orders迅速的为客人点食物和酒水f. Ensuring payment methods are handled accurately准确的处理付款g. Ensuring working areas are cleaned and re-set quickly快速的清洁和重新布置工作区域h. Ensuring the bar is clean确保酒吧的清洁i. Regularly cleaning ashtrays经常为客人有规律的更换烟缸j. Conversing with Guests in relation to the food and beverage products与客人交流食物和酒水的问题8. Carries out effective beverage service by ensuring:提供高效的酒水服务应确保做到：a. Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations推销酒水并随时为客人添加酒水，遵守酒水服务制度b. Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒c. Promoting and selling cocktails to guests向顾客推销和销售鸡尾酒d. Making and presenting cocktails制作和服务鸡尾酒e. Coffee and tea is served hot and in accordance with standard根据标准供应热的咖啡和茶8. Take appropriate action to resolve guest complaints采取适当的措施解决客人的抱怨9.Food and beverage stock is stored in relation to hotel procedures根据酒店的程序储存食物和酒水10.Performs related duties and special projects as assigned完成所分配的相关的任务和特殊的工作Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:与经理和人力资源部经理合作确保部门员工有良好的工作表现，职责如下：Participate in staff recruitment参加员工的招聘工作Participate in department training参加部门培训协助为新员工进行入职介绍Assist with the preparation of efficient departmental work schedules协助准备有效的部门工作时间表providing constructive feedback to enhance performance提供有建设性的反馈信息以提高工作成绩Aware of financial targets知道部门的财政目标Recycles where-ever possible尽可能的反复利用Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures注意安全的职责并符合职业、健康、安全等法律政策和法规Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉酒店的安全、救护、消防及紧急情况的程序，并能安全正确的使用各种设备Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时采取措施补救危险的情况并向主管汇报潜在的危险Log security incidents and accidents in accordance with hotel requirements根据酒店要求记录安全事故及意外事故Assist GM to in delivering the hotel risk management.协助总经理进行风险管理。LANGUAGES: Must possess an intermediate English level中等英语水平QUALIFICATIONS /TRAINING: Education: High school graduate, university or travel school related course an advantage.