Support Analyst - Tech Hub

• Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
• Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits;
• Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base. Document known issues and create solutions for common problems;
• Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;
• Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;
• Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues.

• 3 years of experience in solution support or a related IT role;
• Experience with end-to-end business process, application configurations;
• Experience on ERP and SAP technical support and assistance to end users;
• Technical Skills: Proficiency in various software applications, operating systems, and troubleshooting tools. Knowledge of programming languages, databases, and networking may be required depending on the role;
• Customer Service: Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators;
• Problem-Solving: Excellent problem-solving skills to diagnose and resolve technical issues efficiently;
• Documentation: Ability to maintain detailed records and create clear and concise documentation;
• Teamwork: Collaboration skills to work effectively with cross-functional teams;
• Adaptability: The capacity to adapt to changing technologies and requirements;
• Analytical Thinking: An analytical mindset to identify patterns and trends in technical issues;
• Time Management: Effective time management skills to handle multiple support requests simultaneously;
• Certifications: Relevant certifications in IT support or specific software/systems can be an advantage.

• Our client is international client in Logistics area.

• Great opportunity to join an international company;
• Great opportunity to join an dynamic team.

Michael Page