Product Support Specialist

Hitachi Construction Machinery

Forrestdale, WA
Permanent
Full-time

22 days ago

Are you a tech-savvy trade professional who is looking to spend less time on the tools and take the next step in your career? Seeking a dynamic role where you can apply your skills and knowledge to mining technology applications and set a high standard to our installation team?Benefits

Wage + super + Company Biannual Bonus
Access to free OEM training and benefits
Exclusive staff discount on a range of goods and services
Permanent Full-Time Position in a leading OEM with long-term job security
Supportive management who values your input in finding new and improved ways to achieve success
Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work!

The OpportunityHCA's Perth (Forrestdale) Branch has an opportunity for an experienced and motivated Technology Systems Specialist to join our dynamic Fleet Management System team.Reporting to the National Operations Manager, the core focus for this position will be to plan, coordinate, QA and support the current and future deployments of mining technology systems to our customers.To be successful in the role, a trade qualification in light vehicle mechanics, automotive electrical, electronics or communications technician is essential.Your main responsibilities will include:

Play a role in the planning, coordination, QA and supporting Mining Systems to our clients in the mining industry
Work with our suppliers to design and procure non-standard bracketry and installation components.
Work with our installation team to install Mining technology Systems to heavy mining equipment, setting and maintaining an OEM level of quality.
Commissioning and QA of mobile mining technology systems
Provide hardware and system upkeep training to customers.
Provisioning of new customers including onboard software installation.
Project documentation to an OEM standard.
Diagnosis of reported issues and accurate database management with resolution reporting
Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG systems.

To be successful in this role you:

Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
Will have a trade qualification in automotive electrical, electronics or communications
Have supervised project hardware installations
Must have the strong level of written and verbal communication skills

About UsHitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

Hitachi Construction Machinery

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