Police Telecommunications Operator
St. Edward's University
- Austin, TX
- Training
- Full-time
- Currently licensed by TCOLE with a Basic Telecommunications license or at least 2 years' prior public safety dispatch experience preferred.
- High school graduation or GED. Some college or a bachelor's degree preferred.
- Bilingual (English/Spanish) preferred.
- Current and valid Class C Texas Motor Vehicle Operators License throughout employment.
- Ability to obtain and maintain State of Texas mandated licenses & certifications and training requirements as directed by Federal Communications Commission, State of Texas and Federal agencies and Departmental policy and regulations.
- Must pass an extensive background investigation, fingerprinting, psychological, medical, and physical test.
- Not currently under indictment for any criminal offense;
- Never been convicted of an offense above a Class C misdemeanor
- Never been convicted of any family violence offense;
- Not prohibited by state or federal law from operating a motor vehicle
- Ability to use a multi-line phone system.
- Basic computer knowledge of Microsoft Office products, such as Word, Excel, and Access.
- Thinks and acts promptly; using good judgment in emergencies; analyzes situation quickly and accurately and takes or suggests an effective course of action while maintaining a calm demeanor.
- Must be able to communicate and be understood clearly in person, on the telephone, by radio and in writing.
- Ability to work effectively in a fast paced environment.
- Ability to comply with workplace guidelines and attendance requirements.
- After training, ability and skill in the use of police radio equipment, telephones, and accurate data entry.
- Ability to sit for long periods of time.
- Receive and provide response to emergency and informational telephone calls including emergency lines, radiophone, telephone for the hearing impaired.
- Initiate and receive public safety radio traffic using a multi-band law enforcement network to dispatch police officers; monitor frequencies of area law enforcement agencies; maintain logs according to regulations.
- Thinks and acts promptly in emergencies, analyzes situation quickly and accurately and takes or suggests an effective course of action. Operates multi-line phone system, police radio and computer aided dispatch system in concert
- Maintains records of incoming calls for assistance and all police/patrol activities.
- Dispatches officers to situations requiring police response.
- Monitors CCTV system. Completes appropriate reports.
- Communicates with other police/fire/ambulance agencies, and operates various computer terminals including the CAD, "Computer Aided Dispatch" system. Performs related duties as required.
- Works overtime as directed and assures that all telecommunication center equipment is functional by notifying the duty supervisor when repair is needed or malfunctions occur.