Customer Service Administrator
TribePost
- Hailsham, East Sussex
- Permanent
- Full-time
Salary: Competitive, DOE
Contract: Full time, Permanent
Benefits: A competitive salary, 25 days holiday, company pension, life insurance, flexible working hours with a 1200hrs finish on a Friday and a state-of-the-art working environment!Since 1964, we have been the name on everyone’s lips when they think about high quality ultra-high vacuum products and services.As pioneers in the field of UHV technology, Vacgen’s focus on innovation, reliability and quality has helped great minds take great leaps forward. Products from VACGEN are widely used by the world’s leading Universities and research institutions, from NASA and the European Space Agency to the Large Hadron Collider at CERN.VACGEN remains the partner of choice for the next generation of researchers, innovators and builders. From our UK high tech manufacturing base, our focus is on delivering enabling technologies and supporting our customers across industry and academia.At our new, purpose-built manufacturing facility near Hailsham, East Sussex we have entered an exciting new phase in our development as we embark on an ambitious expansion programme.Are you looking for the next step in your career? Could you be the right person to fill one of our positions?We are now recruiting for a Customer Service Administrator to facilitate communication between the customer, agents, distributors and the company.You will be responsible for all processes covering order and quotation management, enquiries and complaints.As our Customer Service Administrator, you will be responsible for:
- Quotations, receipt of RFQ and tender platform and timeline management, coordinate with technical sales, engineering, and manufacturing; follow up quotations with customers/distributors
- Order management through MS AX and changes driven by manufacturing or the customers.
- To initiate regular and systematic telephone follow up of customers and maintain records using the CRM system
- General Office Admin
- Ability to build excellent rapport with customers to ensure customer satisfaction internally and externally
- Minimum A Level education.
- Excellent communication skills via email and telephone
- Excellent organisational skills & ability to multi-task & prioritise
- Diligent with regards to quality and timely fulfilment
- Proficient in English
- Experience in a customer service environment
- Competent (Intermediate level) in Microsoft Programmes (Word, Excel, Power Point, Outlook)
- Experience working with various global cultures
- Export Control Experience
- An additional language (French) would be desirable
- Experience in a customer service environment for a technical product
- A degree but this is not essential, we would consider a graduate currently attending university.