Helpdesk Administrator
BGIS
- London
- Permanent
- Full-time
- Dealing with day to day enquiries from BGIS team and multiple Clients
- Responsible for client facing Help Desk
- Producing various reports for BGIS and the client
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders for new jobs / contracts / quotes
- Raising Purchase Orders and placing call outs to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Processing tasksheets daily
- Logging holiday, sickness for team engineers
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly
- Ensuring WIP (work in progress) is up-to-date at all times
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis
- Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep Opti-MIS updated with ALL required documentation.
- Uploading sub-contractor service sheets on to Opt-Mis system
- Answering telephone to internal customers
- Taking meeting minutes
- Booking internal meeting rooms
- Confident communication with the client, BGIS team and engineers including telephone, email, radio and face to face