Intern, DDS Customer Success
IATA
- Montreal, QC
- Training
- Full-time
Contract Duration: 6At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.About the team you are joiningIATA's Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. In this role, reporting to the Senior Manager DDS Customer Success, the hire will be supporting the creation of the documentation and other supporting materials of the DDS (Direct Data Solutions) product.What your day would be likeSupport the creation of the new DDS Manual focused on the User Interface (UI) and the processing logic. Liaise with Subject matter experts (SMEs) for input and validation of content; Follow up with relevant stakeholders on a regular basis to assure progress and continuous feedback on content. Assure high quality and accuracy of the content; Lead the preparation and support work required for creating examples, use cases, short videos etc. Provide regular updates to internal stakeholders on progress, challenges, achievements etc.We would love to hear from you ifQualifications and Skills:
University degree in a relevant discipline,
Ability to set priorities and work with speed with a strong customer focus and a high level of drive and energy;
Strong ability in Microsoft Office, Salesforce, PowerBi, SharePoint, video editing
Must be fluent in spoken and written English. Knowledge of additional regional language(s) will be an assetTravel Required: NLearn more about IATA's role in the industry, our benefits, and the team at . We are looking forward to hearing from you!