Claims Specialist

• Responsible for the handling of assigned warranty claims submitted by various external individuals and/or businesses.
• Reviewing assigned claim files for accuracy, validating installation date using knowledge of Uponor warranty policies and state regulations to ensure accurate application of warranty terms.
• Requesting additional information/documentation as needed to support and validate the claim.

• Applying the warranty policies to the facts to ensure accurate claim coverage decisions and resolution.
• Review and interpret evaluation summaries to communicate results and resolution.

• Conducting investigations in a manner consistent with company standards of objectivity, fairness and reasonableness.
• Documents and communicates claim process, status and expectations in a clear and organized manner to all interested parties.
• Provides quality customer service and ensures timely coverage analysis and communication with claimants.
• Directly investigate each claim through prompt and strategically appropriate contact with parties such as claimants, plumbing contractors, builders and technical experts to determine the extent of liability and damages.
• Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively gather information and evaluate claims.
• Reviews and approves proposed cost estimates and scope of warranty work to ensure alignment with external agencies prior to the work commencing.
• Maintains claim files and documents claim file activities to ensure accuracy and superior file quality.
• Utilizes diary management system to ensure that all claims are handled in a timely manner.
• Establishes and maintains proper claim file reserves.
• Recognizes cases, based on severity/ complexity that should be transferred to another claim professional and refers on a timely basis.

• Recommends appropriate cases for discussion at department roundtable meetings.
• Continually shares experience and knowledge of creative resolution techniques to improve the claim results of others.
• Other duties as assigned.

• High School Diploma or equivalent
• 3+ years’ customer service experience required. Experience in property damage, general liability or warranty claims preferred.
• Ability to demonstrate good interpersonal, listening, and customer service skills to resolve difficult situations.
• A self-starter with the ability to work independently and collaboratively.
• Strong computer skills including the ability to effectively work over the phone.
• Must have willingness to gain knowledge of our products.
• Must be detail oriented.

• Competitive salary and benefits
• Four weeks PTO + 10 paid holidays

Uponor