Bartender/Banquet Bartender - Heritage Hunt Golf & Country Club
Heritage Hunt Golf & Country Club
- Gainesville, VA
- Permanent
- Full-time
- $7.00 per hour plus gratuity pool and additional tips
- Greets customer and guests upon arrival; assists with seating as needed.
- Takes food and beverage orders accurately and courteously; responds to customer and guests’ questions regarding food and beverage items.
- Accurately writes tickets for food items as needed or receives orders from wait staff.
- Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of customer and guests as needed.
- Makes drinks for customer and guests utilizing proper recipes, glassware, and garnishes; serves drinks or prepares for wait staff.
- Handles purchasing transactions, which include operating cash register and accounting of daily sales.
- Receives payment from customer and guests; makes change as needed; issues receipts.
- Clears and resets tables and bar area as needed.
- Prepares all bar mixes and garnishes prior to opening.
- Stocks bar with all necessary items including but not limited to glassware, beer, liquor, mixes, non-alcoholic beverages, and supplies.
- Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all designated glassware/garnishes for drinks; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
- Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
- Resolves customer and guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
- Answers phone in a courteous and timely manner.
- Performs other related duties as assigned by management.
- Assists other staff members as needed to ensure optimum service to all customer and guests.
- Previous experience in a bar setting preferred.
- Thorough knowledge of wines and beers served in bar, mixed drink preparation and techniques.
- Thorough knowledge of state liquor regulations; ability to identify when a customer and guest has had his/her alcohol limits
- Strong organizational skills; ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Excellent customer service skills
- Good judgement with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Bilingual skills a plus.
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Frequently required to stand
- Frequently required to walk
- Frequently required to sit
- Frequently required to talk or hear
- Frequently required to utilize hand and finger dexterity
- Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Frequently required to climb, balance, bend, stoop, kneel or crawl
- Frequently required to lift/push/carry items up to 50 pounds
- Frequent evening and weekend work required
- Frequently exposure to wet and/or humid conditions (non-weather)
- Frequently work near moving mechanical parts
- Frequently work in high, precarious places
- Frequently work around fumes, airborne particles, or toxic chemicals
- Frequently exposure to outside weather conditions
- Frequently exposure to extreme heat or cold (non-weather)
- Occasionally exposure to bloodborne and airborne pathogens or infectious materials
- Occasionally loud noise