Sr Manager - LMS IT
Danaher
- Amersham, Buckinghamshire
- Permanent
- Full-time
- Manage Cytiva Learning and Development portfolio including Cornerstone, Udemy, maintaining accuracy of application data in Configuration Management Database (CMDB).
- Responsible for the Application roadmap, vendor and budget management (expenditure, licensing costs etc.), demand management process (capture funnel, groom & prioritise) aligned with Cytiva Learning and Development business goals and associate experience.
- Responsible for managing a team and successful delivery of Cytiva LMS initiatives/projects from requirements through release and sustainment. Define metrics to measure success and enable continuous improvements to support learning and development.
- Support Operations including ServiceNow Change process, CMDB updates & application support process and managing incidents & achieving SLA standards.
- Partnering with cross-functional stakeholders to drive prioritization, On-time delivery, progress tracking, flag risks and implement countermeasures aligned to Cytiva IT PMO governance.
- Strong interpersonal, organisational and communication skills. Ability to influence stakeholders through credible knowledge and experience.
- Strong problem-solving skills, ability to translate requirements to software features, prioritization, breaking down problems and estimating efforts.
- Ability to work & navigate in a matrix organization. Proactive, persists to completion especially in the face of overwhelming odds and setbacks.
- Experience mentoring and coaching others, building a cohesive team.
- Positive, energetic, and self-motivated.
- Bachelor’s Degree in business, computer science or in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent
- Expertise in Learning Management systems
- Proven experience (at least 5 years) IT product management, managing teams responsible for projects or similar related experience.