Project Team Manager
Egor
- Lisboa
- Permanente
- Horário completo
LisboaEMPRESAGrupo Egor PERFILOne of our clients is looking for a Project Manager. As a Sales Advisor (SA), you will play a critical role in our Consumer & Commercial Lifecycle Engagement team, working closely with our co-sourced Delivery Partners (DPs) to serve over 15 markets in Asia. Your mission is to ensure day-to-day operations are optimized to maximize performance and drive strong Cloud & Hardware Sales. You will engage directly with customers, Inside Sales teams, and Partners to build a long-term sales pipeline, leveraging Microsoft technologies to deliver innovative business solutions.Key Responsibilities
- Manage day-to-day operations with DPs - ensuring the Sales targets are met/exceeded.
- Drive DPs' performance via KPIs & operational levers, track their training & quality & own 'get to green' plans if any.
- Drive results (Ex: Direct Sales, Pipeline, Conversion Rate, Save Rate, Stick Rate, Attach Rate, Average Order Value) through collaboration and innovation with both DPs & internal stakeholders.
- Review leading & lagging indicators and share insights on gap analysis to develop improvement & readiness plans based on the short & long-term needs.
- Collaborate on cross-market/channel/line-of-business issues, triage & prioritize by working with peer groups in Planning, Supportability, Enablement, Readiness, Engineering & improvement & readiness plans based on the short & long-term needs.
- Collaborate on cross-market/channel/line-of-business issues, triage & prioritize by working with peer groups in Planning, Supportability, Enablement, Readiness, Engineering & BI to drive resolution & improve overall Sales lifecycle experience.
- Identify and remove sales blockers across all aspects; drive awareness & feedback on opportunities - be it processes, procedures, tools and/or systems.
- Evangelize improvements & amplify 'Voice of Customers' & 'Voice of Advocates'.
- Monitor Customer and Partner Satisfaction - making recommendations and suggestions required to exceed targets.
- Smooth implementation of Tools, Trainings and Processes - ensuring operational risks & mission critical escalations are identified, mitigated/solved.
- Provide subject matter expertise on Microsoft suite of products, services & solutions.
- Full time, 40 hours a week, working from 9 to 6 (lunchbreak included).
- Minimum 3-5 years of hands-on experience with Sales/Pre-sales ideally contact center enviroment- preferably on Cloud solutions & hardware sales.
- Breadth understanding of Microsoft solutions & how businesses apply them with depth in at least 1 area; Certifications in one or more Microsoft Technologies preferred.
- Deep day-to-day operational experience, driving results - effectively & efficiently.
- Proven experience in de-escalating, conflict resolution & closure of Customer/Delivery Partner issues.
- Ability to navigate, influence, collaborate & build relationships in matrixed environment - with internal stakeholders & Vendors/Delivery Partners.
- Analytical problem solving & ability to identify opportunities for improvement in performance, assuring Quality.
- Have exceptional verbal and written communication skills.
- Self-motivated, creative, independent thinker who can deal with ambiguity & make decisions.
- Good to have Project/Change Management Certifications and practical execution-experience preferred.
- Good to have Hands on exposure & expertise to BI Tools (Excel Analytics, Power BI) preferred.
- Salary 2550€ + meal allowance 5,12€;
- Remote;
- Opportunity to work in a multicultural environment.
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