Destiny Global Community Lead
Bungie
- Bellevue, WA
- $125,000-150,000 per year
- Permanent
- Full-time
- Partner with developers as community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
- Manage and mentor other members of the community team.
- Partner with Destiny Player Support to identify and address player-facing issues.
- Coordinate with other marketing leads to support and amplify the release of official Destiny marketing assets and global campaigns
- Create messaging that can resonate to audiences globally as well as collaborate and support the International Publishing team on regional-specific projects and activations.
- Represent and include the community team in internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
- Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
- Create and manage processes for community team to source, analyze, and organize player feedback for internal distribution.
- Coordinate with trust and safety teams to ensure a safe and inclusive environment for our player community to thrive.
- Creates presentations and reporting to represent player trends narratives in live operations meeting with Development and Franchise Leadership.
- Draft relevant communications to educate, inform, and celebrate the community.
- Oversee planning of community driven campaigns, competitions, and activations to regularly engage players and drive conversation around Bungie products.
- 7+ years of industry experience managing a passionate gaming community.
- Experience leading a team or managing others.
- Excellence in written and verbal communication for both public facing and internal communications.
- Flexibility with scheduling to accommodate international collaboration across many time zones.
- Strong insights for building and structuring online interactions in a professional, team-oriented way.
- Ability to create data informed reports on sentiment and utilize social listening tooling.
- Proven track record and enthusiasm for enabling and measuring proactive and reactive public conversations in a live game service environment.
- Bachelor's Degree: Communications, Public Relations, Marketing, Writing
- Deep familiarity with video games industry and games as a service, MMO, FPS, etc.
- Deep familiarity with the Destiny Community
- Some familiarity with Bungie as a studio and its past adventures
- 20 days of accrued time-off in the form of PTO and sabbatical days, depending on the level of the position
- 10 paid Floating Days annually, prorated in the first year of employment based on start date
- 10 paid Bungie-observed holidays annually
- One hour of Paid Sick Time (PST) for every 30 hours worked