VTC Operations Technician

Ironclad Technology Services

  • San Diego, CA
  • Permanent
  • Full-time
  • 18 days ago
Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles: People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.Job Description:We’re hiring an experienced, full-time VTC Operations Technician to join our growing company in NAS North Island, CA.Responsibilities include:
  • Supports video teleconferences for customers at all levels of military and civilian organization, to include Flag/SES. Operate, manage, and schedule the Video Teleconferencing suites for the COMNAVAIRPAC HQ Flag Staff. Support includes being responsible, reliable, on time, and customer focused. Providing support for unclassified and classified video teleconferencing equipment.
  • Performs troubleshooting and coordinates with equipment maintenance contractor for equipment casualties and scheduled upgrades. Report all technical issues to appropriate staff.
  • Loads presentations onto laptops or other computers to ensure relevant material are easily available and accessible to presenters. Set up and adjust audiovisual equipment to meet needs as requested. Manage, control, and operate custom conference room systems to include sourcing different video, audio and data sources as needs to support conferences.
  • Diagnoses audiovisual problems during conferences and presentation. Perform troubleshooting on failing hardware (Polycom HDX7000/HDX8000) and attached equipment, connections, cameras, cabling, microphones, speakers and monitors. Identify defective hardware or failing equipment to management. Coordinates and requests support or replacement parts from manufactures or third-party support vendors. Operates, configures, and maintains multiple video projectors integrated in command auditorium, and conference rooms. Orders and installs lamp replacements for portable projector units’ configuration settings and cabling.
  • Coordinates with other VTC technicians and customers and conference room owners and updates the master VTC schedule calendar with date, time, location, and VTC dial in information, ensures via master schedule that there are no meeting conflicts and maintain lead time for set up and testing prior to each conference. Monitors, tracks and document all conference-scheduling, documents for monthly metrics reporting.
  • Coordinates with VTC bridge service providers: NMCI, COMPACFLT, SPAWAR Systems, NCTS, Work with AT&T, NCTS and telephone vendors to ensure ISDN lines are in good working condition, conduct testing and troubleshooting for ISDN connections when required.
  • Provides instruction for customers to operate the VTC suites custom conference room audio and video equipment, for muting conferences, changing camera angles, and sourcing briefs to monitors display, and touch panel controls.
  • Performs biannual inventory of CNAP N6 audiovisual equipment including projectors, screens, microphones, speakers, mouse pointers; ensures proper paperwork is filled out for users checking out equipment, and ensures that is equipment is in good working order when returned to CNAP N6.
  • Maintains accurate listings of customer video teleconferencing spaces to include all IDSN lines used for video teleconferencing and record update and maintains an inventory listing of all video teleconferencing equipment to include make, model, of codecs, integrated video and audio components.
  • Writes, develops, maintains, and conducts annual review of standard operating procedures for multiple video teleconferencing suites.
  • Maintain and provide hands on training for CNAP staff use on a public address system and all its components. Ensures equipment is in good working order and ready for the next conference or event.
  • Create and maintain programmatic and technical documentation to insure efficient planning and execution.
Here's what you need:
  • VTC Technician shall have four (4) years of experience.
  • VTC and A/V equipment operations from Multiple Manufacturers, VTC and A/V industry standards, WAN technologies, as they apply to VTC operations.
  • Microsoft Office (word, Power Point, Excel, Access, and Outlook)
  • PC operations and technology.
  • The VTC Technician shall have acceptable customer service skills as well as oral and written communication skills.
  • Years of experience beyond the minimum may be considered a strength.
Security Clearance:
  • Active Secret DOD Security Clearance
Education:
  • The VTC Technician shall have, at a minimum, a High School diploma or equivalent.
Work Schedule:
  • Onsite
Benefits:Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.Equal Employment Opportunity StatementCydecor is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.Cydecor is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity, veteran status, marital status, or any other characteristic protected by applicable law.If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting or calling 703-884-2105.

Ironclad Technology Services