Customer Care Officer
efficy
- 's-Hertogenbosch, Noord-Brabant
- Vast
- Voltijds
- Handling incoming questions and inquiries from our customers.
- Analysing and resolving functional issues on Tribe by watching via teamviewer with the users.
- Monitoring the on-time handling of questions within the set objectives.
- Taking both telephone and e-mail inquiries received.
- Contribute to the knowledge database of troubleshooting guides
- Maintaining your knowledge of Tribe CRM. You adopt a proactive attitude in gaining knowledge of new or changed functionalities.
- Maintaining your knowledge of internal procedures to be able to answer as many questions as possible without redirecting it to another team
- Managing and drafting standard texts and instruction documents in order to make the customer care process as efficient as possible.
- Update customer records after each interaction with that customer. You add notes to customer records explaining what the interaction entailed and report on trends as necessary.
- Fluency in Dutch and English is a must
- Strong communication & problem solving skills
- Experience with Microsoft Office, in particular Word and Excel
- Stress-resistant
- Willingness to learn
- Team player
- Knowledge in IT domain
- A first experience in a similar position in the software/CRM industry is a plus
- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happens
- High flexibility
- International growing opportunities and internal mobility
- Events: team lunches, after works, sport, trips
- Learning opportunities: languages, tech, product, sales techniques, leadership