Employee Services Executive - Onboarding (24 Months Contract)
Cathay Pacific
- 大嶼山東涌
- 長期
- 全職
The ultimate purpose of this role is to deliver quality onboarding services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
- Standardization and simplification of policies and procedures
- Review of existing tools on documentation and information management
- Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
- Improvement of GBS presence throughout internal communication channels
- Provide timely and efficient onboarding-related administrative support to employees, People department, line managers and external stakeholders, ensuring compliance with relevant legislation, corporate/local policies and industry best practice, throughout the Hire to Retire (Employee Services) stream, in accordance with the agreed service level
- Undertake the full range of transactional onboarding-related administration responsibilities including but not limited to the following:
- Ensure the right to work is obtained by supporting the relevant VISA application
- process
- Ensure employee records, both paper-based and electronic, are up to date and accurate
- Ensure that all employee data is entered into systems in a timely, accurate and consistent manner
- Respond and resolve where possible enquiries, issues and complaints; escalating as appropriate to Lead / Assistant Manager
- Escalate requests to relevant People managers in a responsive, timely and efficient manner
- Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropriately
- Ensure consistent onboarding-related administration support to managers, employees and outside parties, within agreed parameters in order to maximize efficiency, effectiveness and confidence
- Administer people-related activities within agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
- Work closely with business units along the Hire to Retire (Employee Services) stream
- Support Customer Services by providing FAQs and transcripts on general enquiries and resolving specific employee-related enquiries escalated from Customer Services
- Apply Lean processes to ensure that GBS meets or exceeds customer requirements
- Participate in process optimization initiatives where needed
- Given the handling of sensitive data, maintain confidentiality and observe data protection and associated guidelines where appropriate
- Tertiary education in business, HR or relevant discipline
- 3+ years of experience in general HR administration within Shared Services environment, less experience will be considered for junior role
- Previous exposure to high volume recruitment administration advantageous
- Ability to multi-task between daily operations and project initiatives in a fast paced environment
- Ability to collect and evaluate data
- Ability to research and analyse information to support decision-making
- Customer-centric
- Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
- Capability to work independently with strong sense of responsibility
- Strong written and verbal Chinese (Cantonese) and English communication skills
- Open-minded in adopting technologies
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