Middle-Market Account Coordinator - Chicago/St. Louis - Hybrid - Cigna Healthcare
Cigna
- Saint Louis, MO
- Permanent
- Full-time
- Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.
- Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Action Oriented: Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborate with Sales, Service Operations, and other applicable partners to manage book of business, address issues, and identify process improvements.
- Provide routine communications on behalf of Sales, including eKits and product materials, to clients and internal teams.
- Intake requests and submit forms to appropriate partners (OS, reporting, BOR/BAFb, OLAM).
- Update Salesforce information (e.g., contacts, MLS status, PG activity, benefit summaries) for sold and renewing cases.
- Complete product incentive forms to ensure accurate and timely processing.
- Coordinate and manage set-up of third-party vendors.
- Actively participate in new and existing business discovery and implementation calls.
- Liaise with Sales to meet client needs and proactively address potential problems.
- Keep Sales informed of account status and engage in role-related workgroups, special projects, and best practice sharing initiatives.
- Own creation of BNCA (Business Notification Case Alert) and handoff to Client Implementation.
- Managing PBAB (Product Benefit & Advisory Board) on renewals.
- Provide load balancing support to other ACs if capacity allows.
- Other duties as business need dictates.
- Bachelor’s degree highly preferred.
- Proficient knowledge (min 3-5 years in health care / managed care business; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
- Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
- Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
- Salesforce & KnowledgeXchange experience preferred.
- Strong Word, Excel, PowerPoint, SharePoint, Outlook skills.
- Ability to make quality decisions.
- Strong verbal and written communication skills.
- Solid presentation skills.
- Ability to simplify complex topics and information.
- Displays empathy & compassion.
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
- Demonstrated ability to develop strong working relationships with both external clients/brokers and matrix partners in the organization; ability to leverage matrix resources to drive deliverables