IT Senior Business Analyst - SAP Sales & Supply Americas
Guerbet
- Ciudad de México
- Permanente
- Tiempo completo
Primary mission is to ensure a correct end-user support of the following:Support users in daily operations, mainly SAP Order To Cash processesManaging user-ids and authorizationsChecking interfaces between systemsQualifying defects raised by Key-UsersAnalyzing and documenting new requirements with Business Key-UsersOrganizing and running Non Regression TestsLeverage functional knowledge and training to assist end users in identification and resolution of basic issues.Contribute to functional support documentation including improvement recommendationsCommunicate issue, request, or problem status to all parties as appropriate.Facilitate and actively participate in functional activities as they relate to application configuration.Follow established escalation procedures.Coordinate and support planned application or system outages for maintenance primarily impacting assigned areas of work. Partner with business user groups and supporting technical teamsAssist with documentation of test scenarios for Technical Unit Testing/Functional Unit Testing/UAT test phases. Map scenarios to functional and technical requirements.Create support documentation.Assist with delivering training capabilities.She/he will support the group Core Model best practice in close collaboration with regional business counterparts. The position includes working extensively with international teams: IT, business and project rollout teams. When participating to local rollout projects or evolutions, she/he will assist with creation and review of business functional design, user testing, training . As member of a regional support team, she/he will have to insure backups during vacations, training, and projects activities of her /his Finance counterpart.YOUR BACKGROUND3-year degree in Information Technologies or appropriate Business related degree with an emphasis on business information systems or an equivalent combination of job experienceAt least experienced with 3 years of end-users' support or several project life cycle implementation: scope is OTC - Sales Distribution / Order to Cash processesExperience supporting the following SAP Modules: SD, MM, WM, and LEDemonstrates end-users support capabilitiesSolid understanding of Change Management conceptsMatrix organization experiences will be appreciatedExcellent verbal and written communication skills in English. Comfortable with communicating with different levels of technology and business leadershipMust be proactive and can-do attitude.Must possess a problem solver and creative mindset.Reason to join USMuch more than a Competitive salary,We offer continued personal development. When you join Guerbet, you :
- Are choosing a global leader with recognized expertise in diagnostic and interventional imaging,
- Are joining our 2820 collaborators who are committed every day to offering innovative solutions to improve quality of patient's life all over the world,
- Are joining a company where we value diversity of talents coming from various horizon.