Operations Manager
RecruiTech
- West Rand, Gauteng
- R35,000-45,000 per month
- Permanent
- Full-time
- Ensure that debriefing and pre-briefing standards are adhered to
- Maintain branch efficiencies
- Ensure optimized staff utilization
- Take full control and responsibility of all staff and their duties
- Ensure all staff follows all company processes and procedures
- Handling operational queries and problems timeously and efficiently
- Ensure that Debriefers debrief thoroughly according to Debriefing Procedure
- Ensure that Debriefers check vehicles thoroughly in the logbooks and report damages to Fleet Manager immediately
- Ensure Customer service levels are met at all times
- Full on Operational management
- Utilizations and reports
- Customer Complaints
- Wages
- Tracking Reports
- Staff Reporting
- Where necessary train and develop staff
- Telesales and Direct Sales Calls
- Telesales are to be done on a regular basis to liaise with customer needs and follow up on current and potential hires
- Sales calls are done regularly with the sales reps, ensure that 5 customers have been visited every week
- Turndowns / Fleet Resources
- Eliminate turndowns by ensuring correct utilizations and keep record of turndowns
- Ensure that fleet resource requirements meet with the customer demand
- Ensure that fleet resource requirement is met with the customer demand
- Administration
- Contracts
- Control of contract is vitally important, ensure that no contract is mislaid or lost
- Contracts must be completed in full, do audits on a regular basis
- Ensure that the contracts filter through regularly to the debriefing department and admin department for closure
- Ensure that contracts filed are in the correct files
- Insurance group
- Ensure that the housekeeping standards are of a high standard
- Assist in operations as and when required
- Handle any invoice queries that arise from time to time
- From time to time visit the driver ablutions to ensure proper housekeeping
- Do regular walks in the yard and workshop area
- Grade 12
- 5 years Management Experience in Operations within a Truck Rental industry
- Knowledge of all functions of logistics which will impact the entire organization
- Knowledge of strategy pertaining to logistics
- Knowledge of latest developments in the logistics field
- Knowledge of logistic systems and techniques applicable across administration broad range of disciplines / functions in the organisation
- Able to develop and implement logistic systems and techniques which will impact on the organization as an administration whole
- Able to manage all functions of logistics in the organization
- Able to determine and develop logistic strategy for entire organisation
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