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• Oversee the day-to-day leadership of the Banquet Department;
• Responsible for ensuring all Banquet functions exceed customer expectations;
• Responsible for ensuring all hotel Banquet events are executed as per the Banquet Event Order and meet the client's needs, including adjusting service to meet last-minute requests;
• Drive a culture of performance and high engagement through recognition, training, and coaching;
• Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision;
• Consistently display exceptional leadership by providing a positive work environment, counseling team members as appropriate, and demonstrating a dedicated and professional approach to managing a team;
• Responsible for ensuring weekly schedules are prepared to meet the needs of the operation and of all upcoming events, while still managing labour costs;
• Develop and implement operating standards for Banquet teams, including training programs and SOP's;
• Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same;
• Demonstrate a high level of commitment to processes that allow team members to provide service that is aligned with our vision of creating exceptional experiences;
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
• Perform other duties as assigned by management including but not limited to assisting team members with their roles during peak periods.

• 2-3 years experience working as a Food & Beverage leader, preferably within a full-service hotel environment;
• University or College diploma in Hospitality is a definite asset;
• Brings a hands-on approach to training and a leadership style committed to developing and motivating the team to attain a superior level of guest service;
• Proven experience leading a team in servicing large functions;
• Experience working in an unionized environment is a definite asset;
• Strong computer skills, with knowledge of Microsoft Office, is essential;
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Proven experience motivating and inspiring a team to achieve strong performance results;
• Demonstrates strong leadership, team, communication, and coaching skills;
• Strong problem-solving and creative thinking skills;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Available to work days, evenings, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
• Must be legally authorized to work in Canada.

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

JRoss Recruiters