Help Desk Operator
EMCOR
- Eastleigh, Hampshire
- £26,000 per year
- Permanent
- Full-time
- To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
- To monitor and record the response of EFS Technicians to Help Desk requests and to ensure customer satisfaction with the service
- To control the administration of Planned Maintenance system, in accordance with EFS standard procedures including the issuing and tracking of Planned Maintenance dockets
- To monitor and record the response of EFS Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed
- To control the administration of sub-contractors and suppliers in accordance with EFS standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site
- To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
- To receive and make welcome all visitors to the EFS site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
- The overall operational output and performance of the Help Desk facility
- To compile and distribute data relating to utilities, maintenance work and operational costs
- To carry out all reasonable tasks that may be requested from time to time by the client or EFS management
- To uphold and promote the good name of EFS at all times
- Proven experience within a similar role
- Experience of Concept, Care manager, Planet is desirable
- Experience of SLA's and KPI Monitoring
- Good IT skills including MS Word, Excel, Power point and Project
- Good level of interpersonal and customer relationship skills
- Smart, presentable appearance
- 25 days holiday as standard + Bank holidays
- Holiday Buy Scheme - up to 5 days
- Company Pension - Auto enrol.
- Company sick pay
- Industry leading Maternity & Paternity Policies Real Living Wage Employer
- Refer a Friend scheme
- Professional training - suited to your role
- Extensive Learning & Development opportunities - including opportunities for progression.
- Discount Shopping, Gym, Days Out
- Bike To Work Scheme
- Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
- Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health - Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards
- Stable employer with long-term prospects on the contract