CRM (Salesforce) IT Analyst
Carmeuse
- Ottignies-Louvain-la-Neuve, Waals Brabant
- Vast
- Voltijds
- You collaborate with EMEA sales, marketing, and service teams to gather business requirements
- You configure and customize Salesforce applications to align with user needs
- You work closely with integration teams from SAP and Microsoft Dynamics.
- You analyze project objectives and translate them into actionable solutions
- You build reports, dashboards, and workflows
- You maintain user roles, permission sets, and 3rd-party integrations
- You provide end-user training and troubleshoot application errors.
- You communicate complex technical concepts to both technical and non-technical audiences
- You present findings, updates, and recommendations to stakeholders.
- You work with other developers and validate their solutions before and during development, while also performing QA when required to ensure that they meet the needs of clients
- You write test cases that can be delivered to clients and support them during UAT
- You write test scenarios and execute tests
- You document processes, requirements, solutions and user guides
- You translate business requirements into technical specifications
- You design, develop, test, document, deploy, and support third-party integrations.
- Stay informed about Salesforce releases and third-party applications
- Create comprehensive support documentation
- Drive process improvements and contribute to UI development
- Support new feature enhancements and future phase development based on user feedback and continuous platform innovation to meet user needs.
- 5+ years of experience with Salesforce (SFDC) Sales, CPQ or Marketing clouds with end-to-end implementation experience
- Minimum 2+ years in Salesforce CPQ and experience with at least one of the salesforce clouds: Manufacturing, Marketing, or service cloud
- Experience soliciting, gathering, and analyzing user input and requirements
- Development experience with Salesforce including Apex programming, Visualforce, and API development would be a plus
- Experience configuring Salesforce using workflows, validation rules, Lightning Flow, roles/ profiles, reports and dashboards
- Understanding of the architecture, capabilities, and constraints of the Salesforce application
- Salesforce certification (e.g., ADX 201) preferred
- English and French are mandatory.
- Proactive & entrepreneurial: taking initiatives, being at the origin of innovative projects stimulates you
- Creative
- Team player: you are keen to collaborate and establish strong relationships with your various contact
- Positive & ambitious: you are passionate about growing the company, developing it in the right direction, innovating and driving change
- Ability to coordinate external team partners
- Excellent listening skills as well as ability to stay calm and act with prudence
- Able to manage different projects simultaneously
- Able to face pressure
- Customers focus oriented
- Communication and presentations skills.
- Permanent contract
- Flexible working hours
- Home working policy
- Competitive salary package and benefits
- A lot of growing possibilities
- A strong HR and training policy to develop your skills
- Work life balance.
- Olivia Braszko, our Talent Acquisition Lead will analyze your Résumé and cover letter
- A first "Teams" interview will be scheduled with Aurélie. You will take 2 personality questionnaires. Olivia will want to know more about you, as a person and as a professional. She will assess your motivations and answer to your questions
- You will have a second interview with Anjali Malhotra, our IT Analyst, and Aurélie Mordant, our HRBP LLN HQ
- The last interview will take place with Emmanuel Meert, our Mkt Intelligence Manager, and Unnati Kingi, our Group IT Digital Director.