Quality Assurance Specialist
SBM Management
- Durham, NC
- $23.00-25.00 per hour
- Permanent
- Full-time
- Assist GMP managers and supervisors in day-to-day coordination, scheduling and management of business operational activities
- Maintain clear and accurate GMP documents/procedures for reference purposes
- Verify cleaning execution/activities by reviewing logbooks, log sheets, and related GDP documents
- Assist management/supervision on the planning and scheduling of shutdowns, commissioning, and/or de-commissioning states of controlled environments
- Conduct on-the-job trainings (OJT) and assist management/supervision in the qualifying process of new-hired employees.
- Monitor GMP technicians training curriculum utilizing clients' systems and develop training paths to mitigate/prevent compliance disputes
- Oversee GMP compliance within cleaning, disinfectant, safety equipment inspections, work orders and pertinent tasks utilizing the client's Computerized Maintenance Management System (CMMS)
- Assist with investigations of RCA/CAPA events
- Comply with safety rules, policies, and procedures
- Stop at risk behavior of others and self
- Communicate with lead, supervisor, co-workers, managers, and customers in a professional manner
- Support shift lead in completing punch-list items
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems and the environment
- Consistently follow all customer and SBM SOP's and procedures
- Respond to customer requests in a professional manner
- Must be trained and be certified in correct gowning procedures for assigned area
- Complete all basic training modules and annual qualification trainings per customer Standard Operating Procedures
- Complete all safety certifications including chemical safety
- Other duties as assigned
- A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience
- May be required to have a valid driver's license
- Completed all safety and task training certification
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills
- Knowledge of cleaning methods and equipment and willing to share with team
- Knowledge of the upkeep and care of the cleaning equipment
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use
- Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
- Knowledge of Microsoft Office and computer skills
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public