Front Office Receptionist / Customer Service at City Health Hospital
City Health Hospital
- Nairobi
- Permanent
- Full-time
- Greet patients and visitors with warmth and professionalism
- Answer incoming calls and direct them to the appropriate department or individual
- Schedule appointments and maintain accurate appointment records
- Verify patient information and insurance details
- Assist with patient registration and check-in procedures
- Provide information about hospital services, policies, and procedures
- Maintain cleanliness and organization of the front desk area
- Assist with administrative tasks such as filing, scanning, and data entry
- Minimum of 2 years of experience as a Front Office Receptionist / Customer Service, preferably in a healthcare setting
- Have a personable personality
- Have a professional appearance and demeanor
- Diploma or equivalent qualification in Front Office operations or related studies from a reputable institution
- Excellent verbal and written communication skills
- Strong interpersonal skills and customer service orientation
- Proficiency in computer applications such as Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of medical terminology and procedures is an advantage
- Ability to make sales
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