Field Manager
Anglian
- Bodmin, Cornwall
- £36,664 per year
- Permanent
- Full-time
- Deliver an exceptional customer experience, adhering to Anglian standards
- Keep installer records updated and oversee induction and training
- Ensure safe and on-specification product installations within agreed timelines
- Maintain compliance with statutory and local authority requirements
- Adhere to Company policies, procedures, and health and safety standards
- Conduct inspections on workwear, tools, and equipment for compliance
- Handle customer queries, complaints, and calls promptly and effectively
- Collaborate with senior management on customer complaints resolution
- Manage retentions and payments according to contract terms
- Engage new Installer teams and support Service Engineers as needed
- Quality of installations and customer service
- Timely completion of I calls and customer complaints
- Revenue generation and debt management
- Adherence to standards and training for installers
- Successful execution of tender processes
- Good numerical aptitude and communication skills
- GCSE or equivalent in English and maths (Grade C or above)
- 2+ years' experience or qualification in high-volume residential or construction projects
- Appropriate skills in people management and coaching
- Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel
- Familiarity with in-house IT systems
- Customer-focused and results-driven
- Strong people management, communication, and negotiation skills
- Methodical and organized approach to workload
- Ability to work under pressure and meet strict deadlines
- Positive attitude, adaptability, and flexibility
- Highly Competitive salary
- 31 days holiday, increasing to 33 days after 2 year of service
- Company Car
- Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
- Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
- Paid time off to volunteer
- Generous Employee Product Purchase Discount Scheme
LogicMelon