Guest Services Manager/ Assistant Guest Services Manager

RENAISSANCE HARBOUR VIEW HOTEL HONG KONG

  • 灣仔區灣仔
  • 長期
  • 全職
  • 16天前
Situated on the waterfront and adjacent to the Hong Kong Convention and Exhibition Centre, the 861-room Renaissance Harbour View Hotel Hong Kong enjoys panoramic views of the Victoria Harbour and is located close to everything Hong Kong has to offer.Renaissance Harbour View Hotel is operated by Marriott International Inc. which acquired Renaissance Hotel group in March 1997. Marriott is based in Washington, D.C. and is a leading global hospitality company. Renaissance Hotels represents a diverse collection of over 172 hotels in 40 countries worldwide. Each property is unique, offering passionate travelers a one-of-kind experience and memories they will be sure to take with them long after they depart.Your Path Begins Here.Job Summary
  • Serve as the property Manager on Duty to oversee all property operations and handle the tracking of service issues
  • Resolve any guest related situation, compliants and grievances in a professional and timely manner to exceed their expectations
  • Engage guests by delivering service excellence throughout each guest experience
  • Implement and monitor the guest recognition or service programme
Job Requirement
  • Higher Diploma or Degree in Hospitality Management or related disciplines
  • Minimum 5 years of guest relations experience in Hotel, preferably in a managerial or supervisory position
  • Pleasant, service-oriented and excellent communications skills
  • Good command of both written and spoken English, Cantonese and Mandarin
  • Candidate with less experience will be considered as Assistant Guest Services Manager
Navigate Your Future at Renaissance HotelsAt Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.To Apply Now, please send your resume to Human Resources Department at [email redacted, apply via Company website]; or go to Marriott International Career Website.Human Resources Department1 Harbour Road,Wanchai, Hong KongT (852) 2802 8888
F (852) 2131 0660
Whatsapp (852) 6827 0729Chat, engage and follow us on social media.
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-lifeatmarriott on SnapchatVisit renaissancehotels.com/careers to learn more about our workplace culture and career opportunities.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

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