Digital Services Specialist
Kone
- Chertsey, Surrey
- Permanent
- Full-time
- KONE Remote Monitoring (KRM): An alarm system which provides two-way communication between passengers inside a lift car and KONE call centre agents.
- 24/7 Connected Services: This service provides valuable information on upcoming maintenance needs and identifies potential issues before they cause problems.
- API Services: Enabling integration and communication between different software applications.
- KONE Information solutions; An information system using screens to bring entertainment, information, and communication in the lift car, or elsewhere in our customers buildings.
- Provide support and training on digital services and solution as well as new product changes.
- Good knowledge and understanding of digital systems, cybersecurity, and technologies overall.
- Ability to explain technical complex situations in an understandable way to people who are not digital literate.
- Good communication and interpersonal skills in both written and spoken English.
- Proficiency with MS Office, including Excel. (Systems training will be provided).
- Troubleshooting.
- Customer Service mindset.
- Attention to detail.
- Analytical and problem-solving skills.