Community Specialist (French + Portuguese + English speaker) - Lisbon PNS
Gi Group
- Lisboa
- Permanente
- Horário completo
- Management of social media and e-Mobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
- Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Is fluent in French, Portuguese and English - in order to be able to prepare business documents and conduct meetings in these languages.
- Has proven experience with community management and feels at easy to autonomously conduct efforts on replying to users in different social media channels
- Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
- Is comfortable with working with Google Sheets and Google features
- Willing to work 100% on site
- Private health insurance
- Gym pass membership
- Recurrent team building events in our local teams
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com