GVI On Call Community Outreach Worker

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Embodies our company Core Values of Work, Ethics, Respect and Development.
• Respond promptly to shooting scenes as notified by the South Bend Police Department where an outreach presence is requested.
• Provide a calming presence at the scene of shootings and utilize knowledge of the city and community relationships to stabilize situations and deescalate potential crises or outbursts.
• Engage with individuals affected by the shooting, offering support, resources, and assistance as needed.
• Collaborate with law enforcement, medical personnel, and community organizations to ensure a coordinated response and effective support for those impacted by violence.
• Visit hospitals following shootings to provide support and assistance to victims and their families, employing the same objectives as when responding to shooting scenes.
• Act as a credible messenger with lived experience, connecting with individuals on a personal level and building trust within the community.
• Maintain confidentiality and professionalism in all interactions, respecting the privacy and dignity of those served.
• Other duties as assigned by supervisor.

• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate effectively with individuals from diverse backgrounds.
• Demonstrated ability to remain calm and composed in high-stress situations and effectively deescalate conflicts.
• Knowledge of the South Bend area, including its neighborhoods, resources, and community organizations.
• Willingness to work flexible hours, including evenings and weekends, in response to shooting incidents.
• Commitment to the mission and values of Goodwill Industries of Michiana, including promoting community engagement and empowerment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

• Lived experience within the community, preferably with direct experience in overcoming challenges related to violence or trauma.
• Additional related experience preferred.

• Ability to travel to Goodwill satellite offices, funding stream's offices or participant meetings in public facilities.
• Ability to stand and sit for extended periods of time.

• Computer/internet/email
• Printer/scanner/copier/fax machine
• Smart phone
• Calculator
• Automobile

• Office environment.
• Intervention and participation in community-based activities outside of the office environment.

Goodwill Industries