Customer Relations Officer - Exchange & Return, IKEA Damansara (Full-Time)
IKEA
- Petaling Jaya, Selangor
- Permanent
- Full-time
Job descriptionYour Assignment
- You are helpful and friendly in approaching customers, always aiming for a win-win situation and for repeat business.
- You record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers' future shopping experiences.
- You know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
- You know our daily and weekly service targets and drives to improve our service delivery.
- You develop a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- You optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
- You are empowered to solve customer complaints within my level of authorisation. You recognise when you need to escalate an issue and then pass on the relevant information to a manager to deal effectively with the customer.
- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring you use the appropriate manuals from Inter IKEA Systems to help you optimise our customers' shopping experience.
- You ensure safety guidelines are met within the merchandise & pick up area and service desk area.
- You are able to support the front counter and merchandise & pick up area when required.
- Have 2 - 3 years working experience in customer service with administrative background.
- Ability to work in a multi-tasking environment with attention to detail.
- Excellent customer service and able to manage walk in/write in customer complains in accordance to standard operating procedures (SOP) wordings and rules.
- Possess professional attitude when dealing with various stake holders.
- Good with paperwork's, recording logs of events and enjoys working in fast environment to cater to IKEA customers.
- Good structured way of doing follow ups on open cases.
- Must have good command of English and Bahasa Malaysia.
- Ability to use and take personal initiatives and to make considered decisions.
- Willing to work on weekends and public holidays.
You are invited to the Life at Home journey with IKEA. Click >> * to begin your journey. Kindly note that your job application will be processed when you complete the assignment.*If you can't access the link, please go to the original job posting at Smart Recruiter.Working with us has its rewardsWherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:IKEA discountsCo-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.Flexi benefitsWe offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.Maternity and paternity leaveWe give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.GiftsWe enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/Work environmentAs home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.Incentive planAll co-workers may earn an annual financial reward when we meet our shared business objectives.Free ParkingAll co-workers are given free parking.Please apply by 15 April 2024. Save