Member Relations Manager - Country Club
The Breakers Palm Beach
- Palm Beach, FL
- Permanent
- Full-time
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Proven experience in membership management, customer service, or a related area.
- Excellent communication and organizational skills.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively in a team and independently.
- Strong attention to detail and accuracy.
- Prior experience in event planning is a plus.Responsibilities:
- Manage the membership phone line and address inquiries promptly, while fielding general inquires and questions relating to membership.
- Create and distribute guest cards as needed.
- Proofread letters, announcements, and other materials for accuracy.
- Coordinate member communications, including announcements and renewals.
- Provide tours to potential members and assist in their onboarding process.
- Maintain membership accounts and handle collections efficiently.
- Generate member-specific reports when required.
- Assist in planning and organizing member events to enhance engagement and retention.