Job Location WarsawJob DescriptionThe Identity and Access Management (IAM) organization provides a secure, integrated, efficient, enterprise-wide IAM Services to enable efficient and effective protection of P&G information assets and ensure IT access is aligned with business need. The IAM SailPoint Services SRE among others is responsible for continual improvements of operational activities of SailPoint Services, automation, performance tuning, availability management and knowledge management. This role is also responsible for executing ITIL-based problem and incident management processes for SailPoint IdentityIQ either in an escalation capacity or through managing the activities of Tier 2 Operations Analysts to whom problems or incidents are assigned for troubleshooting and resolution.Essential Responsibilities:Ensure high availability and reliability of SailPoint IIQ across different environmentsLead response to system outages and incidents with a focus on rapid recovery and minimizing impactPerform post-incident reviews to identify root causes and prevent recurrenceMonitor and optimize SailPoint IIQ's performanceEnsure SailPoint IIQ meets required security standards and compliancesImplement best practices in identity governance and administrationAutomate operational tasks for SailPoint IIQ implementationDesign solutions to assist DevOps, ITOps, and support teams, enhancing software delivery and incident managementServe as a knowledge hub within the organization, capable of routing issues to the right teamsConduct training sessions and knowledge sharing to improve system understanding and incident response capabilitiesParticipate in and supports capacity planning and the development of long-term strategic goals for systems and software in conjunction with leadership teamProvide input and requirements during process and control design by IAM Service DeliveryRecommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, server backups and server hardeningDevelop and provide operational support for full-stack software applicationsCollaborate with development operations staff to monitor and troubleshoot the system infrastructureIncrease system resilience and serve larger customer volumes with expert-level coding, bulletproof release, and change management skillsCollect operating system data and report performance metrics to stakeholdersManage cloud and database system maintenance, debugging production issues as they ariseJob QualificationsTechnical Competencies and Experience:ITIL-based operations problem and incident management experience with some or all of the IAM technologies described in the responsibilities section above. Note that this experience should include managing 3rd party resources and Tier 2 operations staff during normal, day-to-day operations, leading outage response teams to restore service after interruption, execution of operational improvement projects, and testing required to support project execution by IAM Engineering and changes handled through IAM Service DeliveryExperience managing the activities of geographically distributed team members that include P&G employees, 3rd party service providers, and IAM technologies suppliers using a 24x7 follow-the-sun modelDeep technical knowledge of key P&G IAM technologies:Knowledge in SailPoint IdentityIQ is a must. This includes, but not limited to, the following:Knowledge in Java/Beanshell programming language is a mustKnowledge on application connectors (SAP, SAP Java, Oracle, Directory – AD/ED)Familiar with cloud environment (AWS, Azure)Deep technical experience on server and database setup and configuration (Windows Server, Red Hat Linux)Technical experience in using Service Now ticketing systemPreferably:With ITIL Foundation certificateCertifications in SailPointCertifications in cloud technologies (e.g., AWS, Azure, GCP)Knowledgeable in other IAM Solutions (e.g., Ping, AD, SAP)Knowledgeable in other SailPoint Solutions (e.g., IdentityNow, AI, etc.)Relational database experienceExperience with automation focused on self-healing capabilityShould be passionate about security in generalQualification RequirementsA STEM degree with an emphasis on cybersecurity courses from a fully accredited college or university is preferred and/or IAM Services operations or engineering experience requirements are as follows: BS/BE - 5+ years; MS/ME - 2+ years; No STEM degree - 7+ yearsAvailable to work off hours during the evenings and weekends as required, sometimes with little advanced noticeExperience in operations support for large implementationsKindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.Job Schedule Full timeJob Number R000105363Job Segmentation Experienced Professionals (Job Segmentation)
