Order Fulfillment Coordinator
Aviat Networks
- Schiphol, Noord-Holland
- Vast
- Voltijds
- Facilitate scheduling of orders and resolve issues (holds, shortages, etc.) on the order.
- Coordinate with internal departments (planning/purchasing/finance/program management/logistics) to ensure orders will ship per promise date.
- Manages the Promise Date in Oracle for revenue forecasting and update consistently to reflect ship date communicated to customer.
- Track and report concern and/or cause of order processing delays.
- Identify and analyze delays in the order processing workflow, investigating root causes, and determining factors contributing to the delays
- Notify Sales teams daily of any issues in meeting customer expectations.
- Daily interface with sales managers on order status, track shipment, delivery, and backlog activities.
- Review order status and pick orders timely to meet on time delivery.
- Monitor shipment status, verify AWB accuracy, communicate with carriers for updates, address potential delays, inform customers about progress, and ensure timely issue resolution for smooth delivery operations and customer satisfaction.
- Ensure orders are invoiced timely and accurately to maintain positive customer relationships.
- Efficiently manage orders from diverse sources, including suppliers and distribution centers, ensuring accurate product selection, timely communication, optimal shipping methods, and proactive issue resolution
- Organize weekly conference calls to review and discuss open sales orders.
- Contribute to a culture of continuous improvement by analyzing delay data to identify patterns, trends, and areas for process enhancement.
- Other duties as assigned.
- Batchelor’s Degree in Business, Supply Chain Management, or related field
- 4+ years proven experience in order fulfillment, logistics, or a related role, with a strong understanding of the end-to-end order processing cycle
- Proficiency in using order management systems, ERP software, and Microsoft Office Suite
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously
- Excellent organizational skills and attention to detail
- Strong commitment to customer satisfaction and operational excellence
- Effective communication skills to collaborate with cross-functional teams and convey information clearly
- Self-starter, quick learner, cooperative attitude, and team player
- Must be fluent in English (oral & written)