Workforce Co-ordinator - Part-time

Tabcorp

Scoresby, VIC
Permanent
Part-time

11 days ago

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It's an exciting moment in our history - a new era of Tabcorp. We're raising the game by creating the most engaging betting and entertainment experiences and to lead with integrity.We're here to create excitement everywhere - through our incredible people, unrivalled experiences, and strong relationships. We're bringing industry-leading products and services to our customers and breaking into new horizons.Game to join us?About the roleThe Workforce Coordinator is responsible for keeping an eye on problems, deciding which ones are most important, and making sure that Field Technicians quickly help our important customers.What you'll do

Keep an eye on messages from clients or the Field Services Team, and deal with them quickly.
Make sure the information in our systems is correct so we can track all problems properly and make sure customers are happy.
Look at when Technicians are free and how busy different areas are to help decide what the Field Services Team should do next, and sometimes give tasks directly to the Field Technicians.
Liaise with Sub- contractors and Agents to assist with meeting or exceeding Service Level Agreements (SLA's).

What you'll bring

An empathetic approach to dealing with the sensitivities of clients and Field Technicians scheduling concerns
Strong communication skills
Time and people management capability
Able to work in rotational shifts, weekends and public holidays
Knowledge of Gaming, Wagering and Club Keno products, systems and software
Required to understand local/State geography

About UsTabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

foster a respectful and inclusive working environment within your team;
support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.Ready to apply?First Name (required) 2fce7fe7Last Name (required) a9966f25Email (required) cffe086dApply Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Recommended JobsBring your exceptional admin skills, thrive in a fast-paced environment, and enjoy perks like flexible working and monthly social events. Join us at the forefront of Australia's gambling entertainment industry!If you have previous experience in the repair of electronic/electro-mechanical equipment or similar and enjoy working as part of a supportive team...Are you highly organised and love dealing with people to problem solve and ensure an excellent level of customer service?Partner with the AMLCO to lead the regulatory relationship strategy and deliver FCR transformation projects.We are looking for a talented Business Analyst who will lead business analysis for Digital products and platforms and act as the key interface between the development teams and broader teams to deliver planned portfolio initiatives.Lead efforts to reduce the overall risk profile of Tabcorp's operations and build enhanced risk management capabilitySign up for Job AlertsFor more information on signing up for job alerts, please see .First Name (required) 039bba36Last Name (required) b8d45508Email (required) 8073d29dJob Alert 2dff3e08Categories 31a045d7 Categories 9d16a901Employment Type 1e53786e Employment Type 59ecf95aLocations a6c8db86 Locations c495ab67Send Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Stay up to DateWe acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay our respects to their Elders past, present and emerging.Company InfoCareersInvestors

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