Non-Emergency Call Taker
E-Comm 9-1-1
- Vancouver, BC
- $33.23-39.16 per hour
- Permanent
- Full-time
- Committed to providing a customer-first experience for each call
- An ambitious person who has demonstrated abilities in a fast paced, dynamic working environment
- Comfortable taking ownership of your actions and behaviors
- Curious and always taking the initiative to improve processes
- Willing to learn and exhibit a high growth mindset
- Resourceful and responsive to internal team members and external clients
- Innovative and look for solutions when confronted with challenges
- Education | A high school diploma or a combination of education, training and life experience is required
- Experience | Previous experience working in call centre or customer service role is an asset
- Computer Skills | Must be able to type a minimum of 40 WPM during a 5-minute typing test
- Effective Communication Skills | Fluent in English both orally and in writing
- Availability | Ability to commit to full-time hours during 6 month training and assessment period
- Meaningful work - work with a sense of purpose, supporting the public and first-responders.
- Competitive salary - with the opportunity for increases.
- Minimum 3 weeks vacation to start
- 100% paid extended health and dental benefits.
- Employee Savings Plan - employer matched contributions to a savings account.
- Pension - employer matched contributions to Municipal Pension Plan, a defined benefits plan.
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm.
- Number of positions: Minimum of twelve (12) positions to begin in July and November 2024
- Job status: Regular Full-Time
- Shift Options:
- For the first 3 weeks, you will be working a Monday to Friday shift pattern, 40 hours per week
- After the 3 weeks, you will be offerred an alternate shift pattern which will be 40 hours per week, and may include weekends and evenings
- Please note all current shifts are between 5:30 am and 11:00 pm and are subject to change
- Wage/Salary: PG 18 | $33.23 to $39.16 per hour; $69,118 - $81,452 per annum (2024 rates)
- Employee Group: CUPE, Local 8911
- Department: Operations
- Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)
- Selection Process: The successful candidate will be selected after completion of a TalentClick assessment, Video Interview, Recruitment Testing Session and behavioral based interview.