Director Loyalty & Personalization Services
Mastercard
- Kuala Lumpur
- Permanent
- Full-time
- Drive growth: Continue to drive the growth of our business in South East Asia identifying and developing new client relationships, and growing our existing relationships
- Provide expertise: Develop a deep understanding of our loyalty consulting services as well as broader industry trends to tailor our services to match client needs
- Lead clients: Cultivate lasting relationships with senior clients (VP+) at leading brands, becoming a trusted partner who can be relied upon to deliver sound advice throughout the sales process and during project delivery. This is a unique role where you will balance both Sales and relationship management responsibilities during the delivery of select engagements
- Collaborate effectively: Work in close collaboration with our partners in Sales, Delivery, and Product to ensure we are bringing the best of Mastercard to our clients
- Sales Pipeline management; accountability of running and process pipelines
- Experience in loyalty, CRM, digital marketing, and/or personalization at an established brand and/or top consulting firm
- Consultative selling experience within retail, travel, hospitality indusstry is consider a strong asset
- Strong executive presence with experience engaging Fortune 1000 executives
- Ability to break down and communicate complex ideas in dynamic situations
- History of navigating ambiguity in an unstructured, high-growth environment
- Understands and can speak to the interaction between business and technology
- High level of entrepreneurship, creativity, ownership, and business acumen