, PermanentPosition: Customer Service RepresentativeCompany Overview:Paradise Architectural PANELS & STEEL is a leading manufacturer and supplier of architectural panels and steel products. With over 20 years of experience in the industry, we pride ourselves on delivering high-quality products and exceptional customer service. Our company is based in Toronto, ON, Canada and we serve clients across the country.Job Summary:We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent service to our clients and ensuring their needs are met in a timely and professional manner. You will serve as the primary point of contact for our customers, handling inquiries, orders, and any issues that may arise.Key Responsibilities:- Respond to customer inquiries and provide information about our products and services- Process orders and ensure timely delivery to customers- Handle and resolve customer complaints in a professional and efficient manner- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to ensure customer satisfaction- Keep up-to-date with product knowledge and industry trends- Assist with administrative tasks as neededQualifications:- High school diploma or equivalent- Minimum of 2 years of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong problem-solving and decision-making abilities- Proficient in Microsoft Office and ability to learn new software quickly- Ability to work well in a team environment- Experience in the steel or construction industry is a plusWorking Conditions:This is a full-time, permanent position based in Toronto, ON. The working hours are Monday to Friday, 9:00 am to 5:00 pm. Occasional overtime may be required during busy periods. The role may also require some travel for training or to attend industry events.Benefits:We offer a competitive salary, health benefits, and opportunities for growth within the company. Our team is friendly and supportive, and we value a positive work-life balance.If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we would love to hear from you. Please submit your resume and cover letter for consideration.